Fraud Communication Products
Card Activation Services
Financial institutions can choose to utilize First Data’s card activation services that utilize multi-factor authentication, such as ANI, Zip Code, CVV, the last four digits of a Social Security Number, or other cardholder verification elements.
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DataChoiceSM
Financial institutions can choose to utilize the data querying capabilities within DataChoiceSM to analyze risk-related data elements from the First Data system, including information from the Falcon Analysis Data (FAD) File as well as daily authorization and monetary files—helping them understand their fraud trends and continually make changes to their fraud mitigation strategies.
Additionally, clients can utilize templates built within DataChoice to analyze all accounts currently statused as stolen or fraudulent, review the transaction details of the previous day’s fraudulent authorizations, determine if the previous day’s authorizations contain characteristics of internet gaming and to detect if any of the previous day’s authorizations contain characteristics of domestic or international probing.
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First Data Falcon™ Fraud Detection System
The First Data Falcon Fraud Detection System is a strategy-based fraud detection tool using cardholder, merchant and transaction information to help credit and debit card issuers mitigate fraud losses.
This system is designed to detect fraudulent activity as it occurs—enabling financial institutions to minimize losses as quickly as possible. Clients can build strategies that evaluate each transaction’s fraud score (from Fair Isaac’s neural network) along with other variables consistent with specific fraud types such as non-receipt, counterfeit, kiting, lost/stolen and others.
Potentially fraudulent transactions are then prioritized and analyzed in the First Data’s Fraud Detection Work Center, where analysts can make phone calls to impacted consumers utilizing a Predictive Dialer or through 2Way-Connect’s automated phone call functionality.
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FDR First Track®
The FDR First Track system streamlines virtually all the back-end tasks associated with managing accounts queued as fraudulent. This GUI-based system automatically works in fraudulent accounts queued from the mainframe, including all the data from lost/stolen reports, memos, online cardholder statements and hot calls.
Financial institutions (FIs) can utilize this system to send automated communications such as affidavits and letters to impacted consumers, to send reporting to the card associations and law enforcement and to manage chargebacks and retrievals.
FIs can also utilize reporting from FDR First Track to view fraud trending information, helping them to more efficiently manage their fraud strategies.
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Footprints®
Research shows that employees who use or sell cardholder data frequently return to check accounts on the system to determine if anyone has become suspicious. Through the use of Footprints, financial institutions can monitor the activity of employees who have access to cardholder information. Footprints can check for patterns to determine if employees are looking at the same accounts repeatedly or checking items such as available credit or CIS memos.
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Fraud Detection Work Center (FDWC)
FDWC is a manual call processing service that allows financial institutions to select the accounts to be worked from the Queue. The work center analyst can review account and transaction detail and if appropriate call the consumer and update the status of the account based on the outcome of the call.
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Fraud Predictor Plus
Fraud Predictor Plus can improve a financial institution’s ability to detect fraudulent transactions by taking into account the risk of specific merchants as well as cardholders.
Items such as merchant transaction and fraud history can be analyzed by the neural network model to determine the merchants with a higher probability of fraud and adjust the fraud score upward or downward within First Data Falcon—providing a more accurate picture for predicting fraud.
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GlobalScan®
Financial institutions can utilize GlobalScan to reduce the impact of Internet fraud by analyzing a computer’s unique “fingerprint” ID. This system analyzes and assembles over 100 different attributes from a computer, such as browser type, CPU type, screen resolution, clock settings, etc., to create a unique ID. Then, using neural network models, GlobalScan analyzes the velocity of accounts submitted with the same fingerprint ID to determine risk level.
When suspicious activity is detected, a financial institution can take immediate action to confirm the identity of a customer by using out-of-wallet verification, automated two-way messaging or analyst review and subsequently approving or suspending the account.
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Payment DefenderSM
Financial institutions can utilize Payment Defender to deter large losses due to bust-out fraud and related payment kiting. The Payment Defender service can help identify the accountholders who are most likely to have their next payment reversed and can enable issuers to better manage the potential risk between receipt of payment and actual bank clearance of the payment.
By predicting the likelihood that a payment will be returned and either adjusting the amount of available credit by a percentage or removing the available credit completely, financial institutions can set the appropriate “open-to-buy” amount for new credit authorizations based on risk level.
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Returned Account Plastics Immediately Delivered (RAPID)™ Card Redelivery
First Data’s RAPID card redelivery service provides a secure and effective means of processing non-deliverable credit, debit or retail cards. Financial Institutions utilize RAPID to help reduce the need for in-house audit controls for returned plastics and benefit from the product’s built-in security measures, including:
- transportation of non-deliverable cards from post office to RAPID service area by uniformed guards;
- full compliance with MasterCard and Visa security regulations;
- daily status reports (via CIS memos) of returned plastics;
- monthly reports listing all plastics received and their disposition, as well as those returned or destroyed;
- Automatic forwarding address updates and re-mail options.
In addition to processing non-deliverable cards, RAPID can also be utilized to securely process all captured plastics from your ATM network, return plastics to the appropriate issuer and complete the appropriate association requirements.
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Virtual Analyst
Financial institutions can choose to utilize the Virtual Analyst functionality within the Fraud Detection Work Center (FDWC) to perform automated actions based upon set strategies — enabling you to cover high-risk activity at times when your work center isn’t staffed with fraud agents.
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Communication Products
2Way-ConnectSM
Financial institutions can choose to communicate to customers via automated digital messaging through 2Way-Connect. With 2Way-Connect you can optimize your fraud-related communication efforts by reaching out to customers for any time-critical interaction through an interactive voice phone call.
Along with its integrated ability to capture customer responses via voice or keypad entry, 2Way-Connect gives you an “always-on” tool to help you reach your customers anytime, anywhere, to verify whether account activity is rightful or fraudulent.
In addition to verifying suspicious transaction activity, 2Way-Connect can be used for many other fraud-mitigating activities—such as verifying new card applications, reminding customers to activate their card, verifying changes to critical non-monetary transactions, such as changing an address and requesting a second card, providing notification to accounts involved in a data compromise and many other applications.
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FastDataSM Suite
Financial institutions (FIs) can utilize FastData to help verify the true identities of customers—thereby reducing the incidence of fraud associated with account takeover.
FIs can connect to FastData’s database within seconds to gain access to information such as current address, address history, phone number, vehicle VIN data and so on. When customers call in and request risky account changes, such as changing a mailing address or requesting a second card, FIs can utilize FastData to authenticate the caller’s identity with access to out-of-wallet information, such as vehicle registration information, that fraudsters are unlikely to know.
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Fraud Detection Call Processing Live Agents
Financial institutions utilize First Data’s call centers to handle inbound or outbound calls to customers whose accounts have been queued due to suspected fraudulent activity. Inbound calls are accepted 7x24x365; outbound calls can be placed 7:00 a.m. to 11:00 p.m. CT, 365 days a year. Clients can choose to outsource all of their live agent calls, or just a portion, in order to balance out spikes in calling activity.
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Interactive Voice Response (IVR) Development
First Data can develop and deploy Interactive Voice Response (IVR) services—helping you capture inbound customer service calls in an automated IVR system. First Data Voice Services regularly consults with financial institution clients to develop and host outsourced, automated touch-tone or voice applications from a secure, world-class, redundant set of network facilities.
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Strategic Communications Solution (SCS)
Financial institutions can utilize First Data’s Strategic Communications Solution (SCS) to communicate fraud-related information to customers via letters, statement messaging, e-mails and text messaging.
You can choose to communicate to customers by using letters printed in color with one-to-one messaging capabilities. For customers with accounts impacted by fraud, the FirstTrack system is integrated into the letter system—enabling you to automatically send letters to victims of fraud.
Your customers can also utilize the consumer-selected alert functionality inherent in eMessenger to determine the level of transaction activity that triggers an automatic e-mail or text message (depending on their communication preference). This may help combat account takeover issues, in which a fraudster gains access to an account and charges high dollar-amount transactions, by notifying the accountholder when transaction activity exceeds a predetermined amount or velocity. This also helps in cases of lost or stolen cards, in which perpetrators usually spend frequently and in large amounts.
In addition, statement messaging provides an effective and trusted channel to communicate fraud-preventative measures that can be taken by cardholders—for example, educating them about fraud trends like phishing or skimming—without the production or fulfillment costs of direct mailers, letters, phone calls and other communication methods.
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